Payment

We accept both Visa and Dankort in the shop.

Delivery

In Denmark: Free shipping for all orders.

Inside the EU: Free shipping for all orders above DKK 500,-

Outside EU: Free shipping for all orders above DKK 750,-

We deliver 2-7 days from time of order. Note: Delivery time for custom made corsets can vary.

Warranty

Products purchased at E&L by LUNDQVIST carries a two year warranty covering defects in material and workmanship. This means that you can either have the item repaired, replaced, a discount or a refund at the option of E&L by LUNDQVIST.

The warranty is of course on the condition that the claim is justified and that the defect is not a result of improper use, normal wear or breakage.

You must forward your claim to E&L by LUNDQVIST within a reasonable time after you discover the defect. We recommend that you make your claim known to us as soon as possible. A claim made within two months after noticing the defect is always in time.

We aim to refund your (reasonable) shipping costs returning the goods to us.

Please describe the problem as detailed as possible to us before returning the goods.

Ship to: E&L by LUNDQVIST, Hulvejen 2, 4000 Roskilde, Denmark

Use adequate packaging and remember to obtain a receipt showing the shipping costs.

Please note that we do not accept parcels sent using cash on delivery.

Returns and Refunds

All products purchased on the E&L by LUNDQVIST website may be returned within 14 days after the day on which the product come into your possession.

Returned goods must be returned in the same condition as they were sent. We cannot accept or refund goods that have been used in ways that obviously and significantly have diminished the value of the goods.

In case you want to withdraw your order please return the product to:

E&L by LUNDQVIST, Hulvejen 2, 4000 Roskilde, Denmark

You can also withdraw your order simply by not accepting the delivery.

If you withdraw from your order, we will reimburse to you all payments received from you. Once your returned products have been checked and inspected your refund will be paid back to the bank account you have provided or to the card you used for payment.

The only cost for you in connection withdrawal of your order is the shipping costs incurred when returning the goods.

You must attach a copy of the order confirmation. Please note that we do not accept parcels sent using cash on delivery.

 

Contact information

E&L by LUNDQVIST

Hulvejen 2

4000 Roskilde

Denmark

Phone +45 70 25 14 15 

Email info-dk@e-and-l.com

Webpage www.E-and-L.com